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Refund policy

Return and Refund Policy

Effective Date: April 1, 2025

1. Scope and Intent

This Return and Refund Policy is provided by Elite Man Cave LLC (hereinafter referred to as “Elite Man Cave”, “we”, “us”, or “our”). This Return and Refund Policy applies to all purchases made through the Elite Man Cave website located at https://www.elitemancave.com.

2. Contact Information

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below. 

3.1 Standard Products: Conditions of Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

3.2 Customized Products

Due to their personalized nature, customized items are not eligible for cancellation or return once production has commenced unless they are defective or damaged upon arrival.

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:
    • Email us at support@elitemancave.com or call 1-877-908-8909 within 30 days of delivery to initiate the return.
    • Provide your order number, a detailed reason for the return, and any supporting photos if applicable.
  2. Return Authorization:
    • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

4.2 Preparing the Return

  1. Package the Item Safely:
    • Securely pack the item in its original packaging to prevent damage during return shipping.
    • Ensure all accessories, manuals, and free gifts are included.
  2. Include Documentation:
    • Include the return authorization form (if applicable) and any necessary supporting documents or images.
  3. Attach Shipping Label:
    • Be sure to affix a return shipping label to the outside of the package and remove any other markings or labels.

4.3 Shipping the Return

  • Shipping Method:
    • Use the recommended shipping method as provided in our return authorization email.
    • We recommend using a trackable shipping service and purchasing shipping insurance for all returns.
  • Return Window:
    • Ship the item within 7 days after receiving the return authorization.

5. Return Shipping Costs

  • Customer Responsibility:
    • Customers are responsible for all return shipping costs.

6. Specific Return and Refund Conditions

6.1 Change of Mind

  • Eligibility:
    • Items must be unused, undamaged, and in original packaging.
    • Return request must be made within 30 days of receipt.
  • Refund:
    • A refund will be issued to the original payment method minus a 35% restocking fee.

6.2 Customized Products

Cancellations are not accepted once production has begun. Contact us immediately if changes are needed, and we will determine if adjustments are possible.

6.3 Damaged or Defective Items

  • Notification:
    • Contact us within 48 hours of receiving the item.
  • Documentation:
    • Provide photos or videos of the defect or damage.
  • Resolution:
    • We will offer a replacement or a full refund, including return shipping costs.

6.4 Incorrect Product Received

  • Notification: Inform us immediately upon receipt.
  • Resolution: We will arrange for the incorrect item to be returned and ensure you receive the correct product.

6.5 Product Never Arrived

  • Notification: Contact us if your product does not arrive within the estimated delivery time.
  • Resolution: We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.6 Order Cancellation

  • Before Shipment: Depending on the product, it may be possible to cancel your order for a full refund if it has not yet been shipped. Contact us immediately for verification.
  • After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

Customized Products: Customized items are not eligible for cancellation or return once production has begun unless they are defective or damaged upon arrival.

8. Refunds

8.1 Refund Conditions

  • Approval:
    • Refunds are issued after we receive and inspect the returned item.
  • Notification:
    • We will notify you via email regarding the approval or rejection of your refund.
  • Condition:
    • Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

  • Method:
    • Refunds will be processed to the original payment method used at the time of purchase, minus a 35% restocking fee.
  • Time Frame:
    • It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues:
    • Items not in original condition, damaged, or missing parts for reasons not due to our error.
  • Late Returns:
    • Items returned more than 30 days after delivery.

9. Exchanges

  • Eligibility: We replace items if they are defective, damaged, or incorrect.
  • Process: To request an exchange, contact us at support@elitemancave.com.
  • Shipping Costs:
    • For defective or incorrect items, we cover the shipping costs.
    • For exchanges due to change of mind, customers are responsible for shipping costs.

10. Shipping Insurance

We recommend using a trackable shipping service and purchasing shipping insurance for all returns. Our team will provide detailed instructions and assist throughout the return process.

11. Return Address

Once a return authorization is granted, we will provide you with detailed instructions, including the return address.

12. Timelines

  • Return Window:
    • Returns must be initiated and shipped back within 30 days of delivery.
  • Return Processing:
    • After receiving and inspecting the returned item, we will process the refund within 14 days.
  • Refund Period:
    • It may take up to 14 days for the refund to appear in your account after approval.

13. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

14. Questions and Support

For more information, please contact our Customer Service team:

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

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